Technology-led Transformation

In a fast-moving business environment where time to market is crucial, the right IT platform can give you a major competitive edge.

Often, the catalyst for companies to start a far-reaching organizational change process is an outdated, ailing or even failing system.  But you can’t just upgrade a platform, plug it in and expect results. For a new system to act as an enabler for lasting change, the change programme must successfully engage with the whole organization.

“ The art of progress is to preserve order amid change and to preserve change amid order.”  Alfred North Whitehead

CMG handles systems- and operations-led change programmes from full ERP solutions to individual system implementation. 

We have a solid understanding of retailing operations across all processes and categories, from fresh food to clothing. This deep and diverse fund of experience has helped us to document and design operating models for a number of major multi-national retailers.

Our approach is down-to-earth and hands on. From developing a business case, through process design, user testing and training to business implementation, we work alongside the client’s internal team to transform their systems.  We build awareness and buy-in at all levels, ensuring that the whole organization is engaged throughout the change programme.  As a result, the company inherits a soundly embedded, joined-up set of systems and processes, well-trained staff, a smooth running supply chain – and real operating efficiencies.

Our systems implementation experience includes:

  • Merchandise planning
  • Core buying and merchandising
  • CRM
  • Direct Sourcing
  • Forecasting
  • Warehousing and supply chain management
  • Finance
  • Data warehousing
  • E-commerce and mail order