Tag Archives: AI

Insights

The State of Fashion 2018: 10 Key Trends

The recent State of Fashion 2018 report, in association with Business of Fashion and McKinsey, is now in its second year and provides a comprehensive view of the fashion industry’s current and projected performance. Below are the 10 trends that they believe will set the agenda for the industry over the next 12 months: Continuing uncertainty… Persisting geopolitical and economic...

Insights

Are We Missing the Real Revolution?

The pace and depth of change has seldom been as fast as at present!  Seemingly every day we see new developments in the field of e-commerce; from customer engagement via AI chatbots to same day delivery, from voice technology to fingerprint payments, the e-commerce market is booming. But underneath it’s the physical infrastructure which is propping up the latest e-comm...

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How AI Bots can Drive Efficiencies in the Workplace

Nam Nguyen Interest in Artificial Intelligence has never been higher. Top technology companies are investing significant resources: Amazon uses A.I to recommend products and operate robots in its fulfilment centres, Facebook uses it to rank posts in its news feed and Google has used it to enhance its search engine and street view applications. Now it’s generally assumed that A.I....

Insights

Changing Customer Experience – the Rise of Conversational Commerce

by Julia Cook Thanks to rising comfort levels with virtual assistants and chatbots and advances in technology, voice commands and messaging apps are presenting exciting new sales platforms. Retailers are hearing more and more about ‘Conversational Commerce’ (CC), a new engagement and sales channel which was first coined by Uber’s Chris Messina back in 2015. It’s the dawn of a...