Tag Archives: Change

Insights

‘Building Belonging’ – NextGen Brand Identities

The retail revolution is turning things upside down. Online brands are launching on the high street... which apparently is in terminal decline.  We’re going to be getting our shopping delivered by drones soon.  Our every mood is going to be examined and measured by facial recognition software.  And then there’s the rise of robotics – can anyone forget Boston Analytic’s...

Insights

Some surprising categories which Amazon are considering

It’s been a full year now since Amazon acquired Whole Foods.  Overnight they obtained 460 carefully chosen locations, landed a fully functioning grocery distribution system and became a national and international grocery competitor. The Seattle-based retailer might be a disrupter, but it’s not the first retailer to identify food as a lever to catapult their growth.  Their great competitor, Walmart,...

Insights

Does Britain Still Love Queuing?

If there’s one thing Brits know how to do really well, its queuing. Our proud reputation has been backed up by a recent survey which suggests we spend on average one year, two weeks and a day waiting in line in shops. However the survey also suggests that even British consumers have a breaking point when it comes to queues:...

Case Studies

Implementing a Balanced Scorecard into a Newly Acquired Business

Our client, one of the world’s leading betting companies, had acquired a new business and engaged us to help manage the integration and implementation of a new operating model. The scope included the definition of a new vision and the design and implementation of a business balanced scorecard. Challenge The newly acquired business needed a new vision and supporting operating...

Case Studies

Marketplace Transformation Mapping and User Survey

We were engaged by a public sector executive agency that was finishing the first phase of a new digital marketplace project for the public and non-profit community.  They needed to communicate progress and secure commitment from their executives for the next phase.  In addition, they wanted to gain input from users of the new tool that would provide input to...

Case Studies

Creating a Change Hub for a High Street Department Store

Our client, a well known high street department store, was undertaking a five year transformation programme across process, systems and people to achieve its vision of becoming customer-centric.  The business required support with change management and communications as it embarked on its transformational journey. Challenge Despite having an extensive network of stores, there was no internal communications function, which was...