Our client is a multinational retail franchise operator who are undertaking a major transformation programme. We have been engaged to project manage the programme and to implement our in-house change methodology to ensure a successful and sustainable outcome. As change experts, we are designing and establishing a Change Management Office structure to implement this change. We are implementing our proven...
Amazon’s recent purchase of Wholefoods has switched the question from ‘which grocers will become online retailers?’ to ‘which online retailers will become brick and mortar retailers and begin to harvest the resulting data?’. As Amazon and Alibaba in China have realised, the power of combining both online and offline data is unassailable – the best way to truly understand your...
We were engaged by a fast food manufacturer & franchiser to deliver training and communications on a business transformation programme. Challenge The business was growing at pace and the company required a new ERP system to manage the volume of transactions Our challenge was to help the business understand how the new system would change their roles through the...
It’s been a full year now since Amazon acquired Whole Foods. Overnight they obtained 460 carefully chosen locations, landed a fully functioning grocery distribution system and became a national and international grocery competitor. The Seattle-based retailer might be a disrupter, but it’s not the first retailer to identify food as a lever to catapult their growth. Their great competitor, Walmart,...
by Alfie Meekings Smart technology, in one form or another, has integrated itself in most parts of our everyday lives. Whether it’s through smartphones, digital payments or the fact that our fridge can now show us when we’re running out of milk, it's transforming the way we go about most of the things we do. But recent changes in the...
Challenge Our client was a British-based betting and gambling company and the largest retail bookmaker in the world. The business was undergoing a major project to upgrade their legacy platform which currently supported their fixed-odds betting operations. They had engaged a technology partner to build a platform to upgrade processes, which removed a lot of previously manual procedures. We were...
