Tag Archives: digital

Insights

‘Building Belonging’ – NextGen Brand Identities

The retail revolution is turning things upside down. Online brands are launching on the high street... which apparently is in terminal decline.  We’re going to be getting our shopping delivered by drones soon.  Our every mood is going to be examined and measured by facial recognition software.  And then there’s the rise of robotics – can anyone forget Boston Analytic’s...

Insights

Does Britain Still Love Queuing?

If there’s one thing Brits know how to do really well, its queuing. Our proud reputation has been backed up by a recent survey which suggests we spend on average one year, two weeks and a day waiting in line in shops. However the survey also suggests that even British consumers have a breaking point when it comes to queues:...

Case Studies

Marketplace Transformation Mapping and User Survey

We were engaged by a public sector executive agency that was finishing the first phase of a new digital marketplace project for the public and non-profit community.  They needed to communicate progress and secure commitment from their executives for the next phase.  In addition, they wanted to gain input from users of the new tool that would provide input to...

Case Studies

Creating a Change Hub for a High Street Department Store

Our client, a well known high street department store, was undertaking a five year transformation programme across process, systems and people to achieve its vision of becoming customer-centric.  The business required support with change management and communications as it embarked on its transformational journey. Challenge Despite having an extensive network of stores, there was no internal communications function, which was...

Case Studies

Organisational Redesign Post Acquisition

We were engaged by one of the world’s leading betting companies, with thousands of betting outlets across Europe as well as over one million online customers. They required support in integrating an newly acquired online betting exchange into its corporate structure, including a redesign of the existing organisation to align to the parent.   Challenge As part of the acquisition,...

Insights

Are We Missing the Real Revolution?

The pace and depth of change has seldom been as fast as at present!  Seemingly every day we see new developments in the field of e-commerce; from customer engagement via AI chatbots to same day delivery, from voice technology to fingerprint payments, the e-commerce market is booming. But underneath it’s the physical infrastructure which is propping up the latest e-comm...