Tag Archives: online

Insights

Some surprising categories which Amazon are considering

It’s been a full year now since Amazon acquired Whole Foods.  Overnight they obtained 460 carefully chosen locations, landed a fully functioning grocery distribution system and became a national and international grocery competitor. The Seattle-based retailer might be a disrupter, but it’s not the first retailer to identify food as a lever to catapult their growth.  Their great competitor, Walmart,...

Case Studies

Organisational Redesign Post Acquisition

We were engaged by one of the world’s leading betting companies, with thousands of betting outlets across Europe as well as over one million online customers. They required support in integrating an newly acquired online betting exchange into its corporate structure, including a redesign of the existing organisation to align to the parent.   Challenge As part of the acquisition,...

Insights

Are We Missing the Real Revolution?

The pace and depth of change has seldom been as fast as at present!  Seemingly every day we see new developments in the field of e-commerce; from customer engagement via AI chatbots to same day delivery, from voice technology to fingerprint payments, the e-commerce market is booming. But underneath it’s the physical infrastructure which is propping up the latest e-comm...

Case Studies

Training a new Trading Platform at a Leading Betting Company

Challenge Our client was a British-based betting and gambling company and the largest retail bookmaker in the world. The business was undergoing a major project to upgrade their legacy platform which currently supported their fixed-odds betting operations.  They had engaged a technology partner to build a platform to upgrade processes, which removed a lot of previously manual procedures. We were...

Insights

What Online Data Looks Like in the High Street

Amazon’s new bookshop in New York has caused ripples throughout the retail world with commentators excitedly declaring that Amazon, having taken over the online world, is now extending its tentacles to the high street. So what is the story? What sort of expertise are they bringing and how is it different from a “normal” bookshop? The standard bookshop model is...

Insights

Embracing the visual: how fashion retailers are reinventing search

by Julia Cook Online retailers are moving away from standard text search engines to embrace something more visual. Over the last few years we’ve seen several online businesses, in particular startups, developing a new kind of Visual Search engine rather than relying on traditional Text Search. This new kind of search is proving to work particularly well in fashion businesses...