Tag Archives: Retailers

Case Studies

Setting up a CMO for a Major Transformation Project

Our client is a multinational retail franchise operator who are undertaking a major transformation programme.  We have been engaged to project manage the programme and to implement our in-house change methodology to ensure a successful and sustainable outcome. As change experts, we are designing and establishing a Change Management Office structure to implement this change.  We are implementing our proven...

Case Studies

Organisation Redesign for a Major Grocer

Our client, one of the big four UK grocers, was undertaking a large scale transformation, impacting all aspects of its operating model. We worked with their Commercial Operations team to manage the impact of process and systems change on their organisation design.   CHALLENGE The Commercial Operations team had been accountable for supplier and item set up and data management,...

Case Studies

Change Management for the Retail Transformation Programme

Our client, a well-known high street fashion retailer with a newly implemented Agile IT Operating Model, engaged us to provide best practice change management support on the Retail Transformation Programme.   Challenge The programme was kicked off to resolve a mandatory compliance issue, and replace out-of-date retail technology The client also chose to use this as an opportunity to drive...

Case Studies

Implementation and Training of a Restaurant Inventory Management System

We were engaged to work with a well-known luxury department store who required change management and training support to implement a new, end-to-end menu creation and inventory management system for their restaurants. We combined our deep industry knowledge with our change management experience to ensure that the business was ready to adopt these new systems and ways of working quickly,...

Insights

Winning with Shopper Data

Amazon’s recent purchase of Wholefoods has switched the question from ‘which grocers will become online retailers?’ to ‘which online retailers will become brick and mortar retailers and begin to harvest the resulting data?’. As Amazon and Alibaba in China have realised, the power of combining both online and offline data is unassailable – the best way to truly understand your...

Insights

Top 10 Most Powerful Women in Retail

Retail Week has recently picked out 10 of the most powerful women in global retail.  So what makes them successful, and what can be learned from their successes?   And do you agree with the shortlist? Here are their Top 10:   Angela Ahrendts, Senior VP of Retail and Online stores, Apple As the SVP of retail strategy at Apple,...